1. Overview
We aim to provide excellent service and satisfaction to our customers. If, for any reason, you are not completely satisfied with your purchase, we’re here to help. Please read this policy thoroughly to understand your rights and options.
2. Cancellations
- Order Cancellations: You may cancel an order within 24 hours after placing it, provided that it hasn’t been shipped or the service hasn’t been fulfilled.
- If you wish to cancel, please contact our customer support team at support@vdginfotec.com or +91 11 49122557.
- Once we confirm the cancellation, any payments made will be refunded within 5-7 business days.
- Subscriptions: If you are on a subscription-based plan, cancellations will take effect at the end of the current billing cycle. You will still have access to the service until the end of the billing period.
3. Refunds
- Eligibility for Refund:
- Products: If you’re not fully satisfied with your product, you may request a refund within 14 days of receiving the item.
- Services: Refunds for services are generally non-refundable once the service has been initiated, but please contact us if you have concerns.
- Process:
- To request a refund, contact us with your order details, and, if applicable, explain the reason for the return.
- Refunds will be issued to the original payment method, and processing time may vary depending on your bank or payment provider.
4. Non-Refundable Items
Certain items or services are non-refundable, including:
- Digital downloads or electronic goods after access or download has occurred.
- Personalized items or custom services.
- Gift cards and vouchers.
5. Contact Us
For any questions regarding cancellations or refunds, please reach out to us at:
- Email: support@vdginfotec.com
- Phone: +91 11 49122557
Last Updated: 05.11.2024